Refund Policy

Characters in Pavumo are digital goods unlocked instantly on purchase (or on successful redemption of a code) — delivery happens the moment the transaction completes. By purchasing, you acknowledge and agree to this policy

Outside the exceptions below, we don't offer refunds or exchanges once a character has been purchased or redeemed — including for "changed my mind," "bought the wrong one," or similar reasons

You were charged more than once, or charged incorrectly, due to a system error

Payment succeeded but the character was never granted to your account (a failed delivery)

Your account was compromised and used to make a purchase you didn't authorize, once we've verified that

Any other case a refund is required by law

Reach out as soon as you notice any of these and we'll verify it and either grant the character or refund the charge

Paddle.com Market Ltd is the Merchant of Record for orders placed through Pavumo and processes the underlying charge and refund. Contact us first at hello@ai-sophie.com with your order ID — we'll review the request and coordinate the refund with Paddle on your behalf

Free characters, and character access granted through a limited-time trial, aren't eligible for a refund since no payment was made